Shipping & Returns

  • Our parcels are packed in sturdy cardboard boxes and sent by reputable couriers. 

  • All orders are dispatched as per the agreed when ordering, with printed photo products, and frames can take between 3 to 5 weeks to deliver.

  • Deliveries must be checked and signed for. Only accept parcels that have arrived in good condition. If a parcel is damaged, please inform the courier and Mark D’Cruz Photography immediately.

  • If you cannot be in when goods arrive, please leave instructions as to where the parcel can be left. Please ensure that there is someone to receive the goods when they are delivered.

  • If goods are ordered online you are entitled to cancel your order within 7 working days of receipt of the goods, but they must be returned to us in the original condition.

  • You the customer will have the bear the expenses of returning the goods to Mark D’Cruz Photography.

  • If goods are received in a damaged condition, you must state that on the delivery note and inform the courier and Mark D’Cruz Photography immediately, we will either refund or replace them.

  • Please ensure that you have ordered the right items before paying for your items and completing your purchases.